# Grow

Put your expansion headaches to ease. Scale with ease and onboard customers in one-click.

Download and share the Grow product brochure  
  
Watch a short overview of FarEye Grow

## Elevate your customers experience to be your magic ingredient

From onboarding customers with one-click to enabling them to self-manage their orders, resolve claims and manage bills and invoices all from one place.

Making customer management the least of your worries

## Onboard

Get your customers to start shipping from day 1. Let our customer portal manage everything from authentication to ready-ecommerce integrations.

## Validate

Prevent fraud before it happens. Help your customers deliver right the first time with in-built machine learning powered address validation and geocoding.

## Transact

No more lengthy spreadsheets to track pending invoices, claims and chasing your finance teams for payment acknowledgments. Get your customers to self-manage their billings.

## Monitor

Visibility is ranked the 3rd most critical factor in deliveries. Give your customers unmatched real-time visibility with live tracking, proactive communications and quick and easy claim settlements.

## Let all your stakeholders feel the ease of growing their business with GROW

### Customers

As a customer, you are looking for an easy, single platform to book orders, track your deliveries, prepare for your pickups

### Challenges

- I want to be able to start shipping from today but there are usually 15 day long cooldown periods.
- For every new order I have to go through the whole process of uploading various documents and then wait for the order to be accepted.
- I have to constantly keep checking up with the shippers team to know where the order is. Every delivery leads me to make at least 3 calls to and fro with my consumer.
- I am always two steps behind when it comes to knowing if a shipment has faced a delivery failure. Leading me to lose out on trust and patience of my consumers.
- I am constantly juggling between systems to track, ship and print labels for each delivery for each carrier.

### Benefits

- Start shipping from day one with our pre-integrated platform. Get your shopify or other e-commerce customer up and running with ZERO wait time.
- Uploading and booking orders is as easy as ordering food. Get your order details either in a spreadsheet or automate the whole process with our integrations.
- Get real-time visibility into where your order is and how long it will take to get to the location. Share this visibility with your end consumers seamlessly.
- Get proactive alerts into your exceptions and manage them all at one place. Get a head start in managing your business now.
- Getting all things under one roof allows you to not only manage things better but handle claims, settle bills and elevate your consumer experience to an Amazon-like experience.

### Sales Executive

As a seasoned sales executive, you are responsible for getting more paying customers. While ensuring that you are able to generate referral business from the ones that you onboard.

### Challenges

- Even after I sign a customer the long waiting period for them to start shipping leaves them with bad taste and lose interest in working with us
- Without easy authentication process there is a lot of paperwork that needs to be carried out every time I onboard a new customer
- Every time a customer has a dispute they reach out to me to help resolve it. I have to step up away from selling to reach out to our support to ensure that customers are looked after.

### Benefits

- Get your customers to start paying from day zero with one-click self sign up. Walk them through the process during the sales meeting itself.
- Leave all the paperwork behind with a secure, self authenticating system that allows your customers to create, book and start shipping.
- No need for you to liaison between support, ops and your customers. With the self-serve portal elevate your customers with all the tools they need.

### Customer Support

As a support representative, you are the one ensuring your customers are updated and informed about their deliveries.

### Challenges

- I am constantly behind when it comes to tracking where the parcels are. Have to go back to the operations and search for the parcel in different systems.
- There is no single place for me to look at the pending disputes.

### Benefits

- Get your visibility fix with the all-in-one customer portal. Easily track parcels, go through its journey and provide prompt resolutions to your customers.
- Share proactive communications with your customers. Let your customers know that you are on top of their issues. Let GROW be your guide here.
- Make customers your ally by prompt helping them with dispute status and claim settlements. Easily track their accounts and share the right information.

## Dig deeper

Grow Product brochure

[Download](/content/au/en/resources/product-sheets/grow/index.html)

Grow Video

Scale faster, reduce costs, and boost profits with FarEye Grow

[Watch](/content/au/en/resources/videos/far-eye-grow-video/index.html)

Couriers Please's Digital Transformation Journey with FarEye

[Download](/content/au/en/resources/case-studies/couriersplease-digital-transformation/index.html)